Last Updated: May 8, 2025

At Omni Letters, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect the information of users who access our website https://omniletters.com/, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. What Data Do We Collect?

We collect the following types of personal data:

  • Information you provide: such as your name, email, phone number, comments, and other data submitted through forms.
  • Automatically collected data: including IP address, approximate location, browser type, pages visited, time spent on the website, and interactions — collected via cookies and similar technologies.
  • Third-party data: if you use social media integrations or external platforms (e.g., login via Google or Facebook), we may receive information from those services.

2. How Do We Use Your Data?

We use your data to:

  • Improve your experience on our website;
  • Respond to inquiries and provide support;
  • Send newsletters or promotional content (with your consent);
  • Comply with legal and regulatory obligations;
  • Ensure the security and integrity of our platform.

3. Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the data we collect and the context in which we collect it. We may process your data because:

  • You have given us your consent;
  • The processing is in our legitimate interests and not overridden by your rights;
  • It is necessary for the performance of a contract with you;
  • It is required to comply with legal obligations.

4. Your Rights Under GDPR

If you are located in the EEA, you have the following rights:

  • Right to access your data;
  • Right to correct inaccurate or incomplete data;
  • Right to request erasure of your personal data (“right to be forgotten”);
  • Right to restrict or object to the processing of your data;
  • Right to data portability;
  • Right to withdraw consent at any time;
  • Right to lodge a complaint with a data protection authority.

To exercise your rights, please contact: contact@omniletters.com

5. Your Rights Under CCPA (for California Residents)

If you are a California resident, you have the right to:

  • Know what personal data we collect, use, disclose, or sell;
  • Request deletion of your personal data;
  • Opt-out of the sale of your personal information (we do not sell data);
  • Non-discrimination for exercising your privacy rights.

To make a CCPA request, please contact us at: contact@omniletters.com

6. Data Sharing

We do not sell your personal data. We may share your data:

  • With service providers and partners essential to the operation of the website (e.g., hosting, email services);
  • To comply with legal, regulatory, or judicial obligations;
  • With your explicit consent when required.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve performance and personalize your experience. You can manage cookie preferences through your browser or via our cookie consent banner.

8. Data Storage and Security

We implement technical and organizational safeguards to protect your data from unauthorized access, loss, or misuse. Data may be stored on secure servers in Brazil or other countries where we or our service providers operate.

9. Data Retention

We retain your personal data only as long as necessary for the purposes described in this policy, or to comply with legal obligations, resolve disputes, and enforce our agreements.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any material changes will be clearly communicated on this page. We recommend reviewing this policy regularly.

11. Contact

If you have any questions about this Privacy Policy or about your personal data, contact us:

📧 Email: contact@omniletters.com